At OurShoePlug, we strive to provide high-quality footwear and excellent customer service. If you are not completely satisfied with your purchase, we offer a return policy under the following conditions:
1. Eligibility for Returns:- You may return an item if:
- It is unused, unworn, and in its original packaging (including tags and shoe box).The return request is made within 24 hours after delivery.
- The item is not marked as final sale or non-returnable.
2. Non-Returnable Items:- The following items cannot be returned:
- Used or damaged products (unless they arrived defective).
- Items without original packaging.
- Discounted or clearance sale items.
- Custom-made or personalized orders.
3. Return Process:- To initiate a return:
- Contact Us – Email us via [email protected] or WhatsApp 09051224873 with your order number and reason for return.
- Approval – We will review your request and provide return instructions if eligible.
- Shipping the Item – Customers are responsible for return shipping costs unless the item is defective or incorrect. Ensure proper packaging to avoid damage during transit.
4. Refund & Exchange Policy - Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
Approved refunds will be processed within 3 working days via the original payment method or IMMEDIATE EXCHANGE - Exchanges are subject to stock availability. If unavailable, a refund or store credit will be issued.
5. Damaged or Incorrect Items - If you receive a defective or wrong item, please contact us within 48 hours of delivery with pictures of the issue. We will arrange a replacement or refund at no extra cost.
6. Late or Missing Refunds - If your refund has not been received after the stated period, please:
- Check your bank account or payment method.
- Contact your bank or payment provider, as processing times may vary.
- Reach out to us for further assistance.
7. Contact Us - For any return inquiries, please reach out to us at [email protected] OR WhatsApp 09051224873